Admin Info & Marketing Material
For gyms, it is crucial to communicate about Optishake to your members. By clearly informing them about the benefits and campaigns we offer, you can help your members improve their workout results. Good communication makes it easier for members to use the service, which contributes to a better workout experience and increased engagement at the gym.
NEW! Recovery Content
To assist with your communication with members, we ensure that we always provide material for current campaigns. Sometimes our ready-made materials may be the simplest solution, while at other times, it may be more effective to create your own posts or newsletters for a more personalised approach. Whatever works best for you, we are here to support and simplify the process.
We also share our campaigns on our Instagram, and we recommend reposting them to spread the message to your members. You will find everything you need in our media library, where you can download images, videos, and other content.
About Optishake
What is Optishake?
Optishake machines offer a selection of delicious, pre-mixed functional drinks that cater to all workout needs – before, during, and after exercise. With a few simple taps on the screen, members can choose from different options, depending on whether they need an energy boost, recovery, or hydration.
Why choose Optishake?
- Convenience No need to carry powders or prepared bottles. Members can easily access fresh and cold drinks straight from the machine.
- Quality Our drinks are made with the highest quality ingredients to optimise both performance and recovery.
- Personalisation With several drink options, each member can find the perfect drink for their workout goals.
Membership options
- Monthly subscription The best solution for regular users. A shaker is included.
- Drink packs Flexible and convenient. Buy drinks in larger quantities at a lower price and use them whenever you want. Drinks are valid for 12 months. Requires an Optishake shaker.
- One-time purchase Perfect for those who use the service occasionally. Buy a drink without registering and use your own shaker.
How it works
- Get a shaker. Beep the shaker and follow the on-screen instructions.
- Choose your drink. Select the drink you want on the screen.
- Enjoy. Your drink will be dispensed fresh and ready to fuel your workout!
Payment methods
One-time purchases and drink packs are paid via smartphone. We accept Apple Pay, Google Pay, and various bank and credit cards.
For subscriptions, the first payment is made via your credit card upon registration. Subsequent payments are automatically processed via our payment service, Stripe. Receipts are sent to your email address.
Daily maintenance
To ensure the unit operates correctly, daily maintenance is required. One important task is to rinse with warm water each day to prevent blockages and ensure the drinks can be dispensed smoothly. Here’s a brief summary of the most important maintenance tasks. If you have any questions, please contact us via the WhatsApp group.
How to access maintenance tasks
Beep your admin shaker and select the settings icon (gear icon) to access the maintenance menu.
Opening the unit’s door
Press the lock to release the handle. Turn the handle to open the door. Most maintenance parts are located in the upper part of the cabinet.
Checking the powder containers
Check the powder containers daily to ensure there’s enough powder. Remove the container to check, as the powder may settle at an angle, making it seem like there’s more than there actually is. Turn the spout to avoid spillage.
Cleaning the brown collars
The brown collars are where the powder and water mix. Gently pull them off and wash with water. Also clean the hose, especially if a blockage has occurred.
Cleaning inside and outside
Clean the unit regularly, inside and outside, with a damp cloth. Wipe the outside as soon as you notice splashes.
Cleaning the drip tray
The drip tray collects excess liquid that can form if the shaker is removed too early. Wipe it often to avoid odours; it can be removed and cleaned under running water.
Warm water rinse
The most important task each day is a warm water rinse. Follow the instructions in the maintenance menu and rinse after refilling the powder.
Inventory
The unit requests inventory once a month. Do this on time so powder and shaker orders can be made based on stock levels.
FAQ
What do I do if the shaker or sticker breaks?
The stickers are durable and can be machine washed. If one stops working, provide the customer with a new sticker or shaker. To register a new shaker with an existing subscription, select the new shaker and enter the customer’s email address and verification code.
How do I scan the QR code when making a payment?
Use the camera or Google Lens to scan the QR code – not a mobile payment app (e.g. MobilePay or Swish). This takes you to the payment page.
How do I change the drink in the machine?
Empty the container completely (if you rinse it, let it dry to avoid clumping). Fill with the new powder and place it back. Scan the admin shaker, hold the drink icon until the menu opens, and select “Change drink”. WHEY = protein drink, RECO = recovery drink.
What do I do if a drink is temporarily unavailable?
Ensure there is powder in the container and try making a drink. Once it works, scan the admin shaker, hold the drink icon until the menu opens, and select “Activate drink”.
Why is there water under the machine?
The most common cause is a blockage. Open the top cabinet, check for a blocked drink, remove and clean the affected parts including the hose, reassemble and test. If water still leaks with no blockage, contact us via the WhatsApp group.
Where can the customer buy more drinks?
When the customer scans the shaker, their name appears in the lower menu bar. Clicking the name lets them purchase more drinks.
What do I do if the machine freezes or is offline?
If it freezes, turn it off and on again. If offline: swipe up from the bottom of the screen to show the lower menu bar, hide the app via the circle in the bar, then swipe down from the top-left corner to access WiFi settings.
Get new posters to your gym
Fill out the order form, and we’ll send you the print materials.
Included in the package:
- 3 posters
- 1 shaker shelf sign
- 1 admin sticker
Ensure your gym is equipped with the latest Optishake materials — place your order today.