Member FAQ

Most people pay right at the machine: beep your shaker, choose a drink, and pay securely on your phone via the machine's QR code (payments run on Stripe). You can also buy ahead in the online shop - handy for drink packs. Or pick a membership (Recovery or Full Access) and just beep your shaker and enjoy. Note: the payment QR opens with your phone's camera - it isn't scanned through the Swish or MobilePay apps.

No app required. Your shaker is your key at the machine, and you pay by scanning the QR code with your phone's camera. You can manage your membership and purchases in the online shop whenever it suits you.

Optishake is in 260+ gyms across Europe. Use the map to find your nearest - and if your gym isn't a partner yet, let them know you'd use it.

Full nutritional values are available on every drink: tap its icon on the machine to see them, or browse them here. The data is real and kept up to date from our own system - no hunting through manufacturer PDFs.

Every drink is blended cold and to order, one serving at a time. Nothing sits premixed in a can or bottle.

Yes - in fact almost every drink is caffeine-free. Only a few contain caffeine, like the pre-workouts and the caffeinated amino drinks, and that's always clear from the drink's name and card. So there's something to suit any time of day.

At many machines, yes - premium coffee, served hot. It's the one warm option among the cold functional range. Your gym doesn't serve coffee yet? Ask the staff to request it from Optishake.

The Optishake bottle with an RFID tag is your membership shaker - included with Recovery and Full Access - or you can buy it separately. It has no mesh or mixing ball, because the machine blends every drink perfectly while you wait. The shaker is dishwasher-safe and reusable, and we don't use single-use cups - the one exception is coffee.

Yes - plenty of people keep separate shakers for their during- and after-workout drinks, or grab a new one when they've left their bottle at home. You can link as many shakers to your account as you like. It just needs an email address on your account: beep the new shaker at the machine, choose that you already have an account, and link it with your email.

No drama. Your membership and credit live with your account, not the shaker, so nothing is lost. Email us at [email protected] (or ask the team at your gym) and we'll replace the tag or get you a new shaker free of charge.

Easiest right at the machine: log in and hit the cancel button on the profile page in the machine's app. You can also cancel from your account in the online shop. Monthly memberships have no lock-in - they end at the close of the current month, and the 30-day options end automatically.