We’re Hiring: B2B Customer Success lead, Sweden.

📍 Location: Sweden (Field-based/Hybrid)

🕒 Start: February or as soon as possible

Optishake is now live in 260+ gyms across 5 markets – and we’re growing fast.

We’re looking for someone who’s ready to own our B2B partnerships with gyms and make sure they are well supported day to day.

This role is a hands-on blend of Customer Success and field work.
You’ll be in charge of making sure new gyms get set up, trained, and onboarded – and that existing partners stay engaged, active, and see real value from the partnership.
You’ll report to our Head of Customer Success/Country Manager for Sweden, and work closely with sales.

What You’ll Do

• Be the go-to contact for our partner gyms
• Visit gyms to install Optishake machines, train staff and make sure they know how to use and promote Optishake
• Machine support – you’re comfortable troubleshooting and figuring things out on your own. You don’t need to be an engineer, but you know your way around cables, settings, and problem-solving in the field
• Follow up regularly to drive usage and prevent churn
• Place and manage orders to make sure partners get what they need, when they need it
• Spot issues early and solve them before they escalate.
• You own customer relationships end-to-end. You make clear decisions, communicate them well, and don’t need constant guidance. When things aren’t perfect, you stay calm and take ownership.
• Share insights from the field with the rest of the team
  

IS THIS YOU?

• Driver’s license
• You like being out in the field and enjoy a mix of administrative work and hands-on tasks
• Strong people skills – confident, clear, and proactive
• Great communication skills – both internally and externally
• You’re structured and follow up like a pro
• You’re technical enough to handle basic machine setup (we’ll train you)
• Willingness to travel 3–4 days/week – some overnight travel included. Company car solution available.
• Languages: Fluent Swedish (spoken and written), professional English

What You Get

• Full-time role with flexible schedule
• Wellness allowance
• Option program
• Remote work combined with travel
• Company car solution (subject to benefit taxation)
• Real ownership and trust – you’re expected to run your region like it’s yours

Success in this role means gyms are active, trained, and confident with Optishake – and issues rarely escalate.

Start date: ASAP

Apply now – Interviews are ongoing.

📩 Apply now: nathalie.bjork@optishake.se